Responsible gambling

At Woolbet Casino we want every player to enjoy gaming as a form of entertainment. We also recognise that play can sometimes become harmful. This page explains the practical steps, tools and supports we provide so you can stay in control, and what to do if gambling is becoming a problem for you or someone you care about. Our tone is supportive and non‑judgmental—if you have concerns, help is available and taking a first step is positive.

Responsible Gambling Features

Woolbet Casino is committed to reducing harm and promoting safe play. We provide a range of options designed to help you manage your activity, protect your finances and make thoughtful decisions about when and how you play. These measures are available to all players and can be used at any time.

Practical limits on deposits, losses and wagers that you can set and adjust to keep play within your budget.
Session reminders and forced breaks to encourage regular pauses and help avoid long, continuous play sessions.
Short time‑outs and longer self‑exclusion choices for when you need to step away completely.
Access to support from our customer team to help with limit changes, self‑exclusion requests, and questions about account controls.
Account verification and security checks that support safe play and reduce potential harms related to financial activity.

Tools (Deposit Limits, Time-Outs, Self-Exclusion)

These tools are designed to be simple to use and effective. You can usually manage them yourself in your account, or ask support for help if you prefer.

Deposit limits: Set daily, weekly or monthly caps to control how much you can add to your account. Limits take effect immediately and are enforced at the payment stage.
Loss or wagering limits: Choose maximum loss or staking limits to reduce risk and manage volatility during play.
Session reminders: Receive alerts after a set amount of playing time to encourage breaks and reflection.
Time‑out (cooling‑off): Temporarily block access for a short, self‑selected period (for example 24 hours up to several months) to take a meaningful break.
Self‑exclusion: A longer‑term option to close access to your account for an extended period or permanently. Self‑exclusion requests are respected in full and cannot be reversed before the agreed end date.
How to apply: Most controls are available in your account settings under responsible gambling or limits. If you need help, contact our support team and we will implement the change promptly and respectfully.
Practical notes: Some limits and exclusions may require verification steps and will apply across your account to prevent circumvention. If you are on a self‑exclusion period, promotional communications and marketing from us will be paused.

Links to Support Organizations

If gambling is causing stress, financial difficulty or relationship strain, professional help can make a big difference. You do not need to manage this alone—many confidential services offer practical coping strategies and specialist counselling.

Contact local or national gambling support services for confidential advice, assessment and counselling by phone, chat or email.
Reach out to a health professional or your primary care provider for guidance and referrals to specialist help when necessary.
Consider financial counselling to create an actionable plan if gambling has affected your finances.
If you are concerned about someone else, specialist family support services can advise on boundaries, communication and how to access treatment for a loved one.
In any situation where you or someone else is at immediate risk of harm, seek emergency services right away.

If you are unsure what to do next, these simple first steps can help:

Take a short break: use a session reminder or set a 24–72 hour time‑out to create space for clear thinking.
Set or lower deposit and loss limits to match what you can afford to lose.
Talk to someone you trust about your concerns, or contact a confidential support service for an initial, non‑judgmental conversation.
Consider self‑exclusion if you need a longer period away from gambling; our team can process this for you quickly and respectfully.

At Woolbet Casino we believe in responsible play and in supporting players who need help. If you want to talk about the available tools or need assistance putting a protection in place, please contact our support team—we are here to help in a caring, practical way.